Frequently Asked Questions
Answers to common questions about orders, payments and delivery. Can’t find what you’re looking for? Our team is happy to help.
Purchases
Who do I contact if I have a query about service, my online order or delivery?
For service requests, call us on 7396082323. For any queries or sales assistance, contact our customer care team on 9573910808, or email us at mgronlinesales@rockwell.co.in.
Payments
What payment types do you accept?
We accept all major India-registered credit and debit cards, as well as American Express. Payment can also be made by bank transfer. When bank transfer is the preferred method of payment, please note that we will not place your order until the total amount has cleared in our account.
How do I make a payment?
You can order securely online via our website through Razorpay.
Delivery
What if my order is not in stock?
In the unlikely event that the product you have chosen is not in stock, we will contact you immediately. Our sales advisors will be able to advise when it will next be available, or guide you in purchasing a similar product.
When will my order be delivered?
Most orders are dispatched from stock with a lead time of 3–5 working days. Standard deliveries are typically made between 8 am and 8 pm.
Can I get a replacement if my product arrives damaged or faulty?
Yes. Products damaged during delivery, incorrect products, products that are dead on arrival and confirmed manufacturing defects are eligible for replacement. Please report transit damage or an incorrect product within 48 hours of delivery, and DOA or initial functional issues within 10 days of delivery. See our Replacement Policy for full details.
