Refund policy

Cancellation Policy

When can you cancel an order?

You can cancel your order within a One-hour window from the time it was placed. To cancel the order, please log into MY ACCOUNT, navigate to MY ORDERS, and click on CANCEL ORDER for the specific order. Please be aware that once Cancellation Window of one hour has exhausted, the cancellation option will not be available.

Is there any cancellation charges?

There will be no cancellation charges or processing fees for the customer upon order cancellation.

When do you get a refund for the cancelled order?

Post Cancellation Request, You can expect the refund to be credited to your account in 10-15 business days in the original mode of payment. 

Further Rockwell reserves the right to cancel your order and refund the amount paid (if any) in case the Product is Invoiced and thereafter the pin code becomes unserviceable.